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Frequently Asked Questions (FAQ)
We want you to be confident of your purchase and about Credible Jewels
About Us
Credible Jewels is an online jewellery store offering a curated collection of timeless and trendy pieces, including necklaces, earrings, bracelets, rings, and more. We specialize in high-quality, ethically sourced materials, including semi-precious stones, pearls, gold-plated metals, and brass.
Credible Jewels is an online store although we have 3 Pick Up Stores in Nairobi, Kenya. We serve customers worldwide. Our office is located in Village Market, Nairobi and we ship globally from our warehouse.
Products and Materials
We offer a wide range of jewellery, including necklaces, earrings, bracelets, rings, and anklets, crafted from various materials like gold-plated metals, brass, semi-precious stones, and pearls.
Yes, all of our gemstones and pearls are genuine and carefully sourced from reputable suppliers to ensure quality and authenticity. Hence, we provide a Certificate of Authenticity with all our products.
Yes, we offer custom and personalized jewellery options. You can contact us directly for more information on custom designs, engraving, and other personalized options.
Gold-plated jewellery has a thin layer of gold bonded to a base metal, while gold-filled jewellery has a thicker layer of gold that makes it more durable and resistant to tarnishing. Both are more affordable alternatives to solid gold.
Each type of jewellery requires specific care. Please visit our Jewellery Care Guide for detailed instructions on maintaining your pieces, including pearls, semi-precious stones, brass, and gold-plated metals.
Orders and Shipping
To place an order, browse our collection, select your desired items, and click ‘Add to Cart’. Once you’re ready, proceed to checkout, fill in your shipping details, and make payment. You will receive a confirmation email once your order is successfully placed.
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as indicated at checkout.
Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location and the shipping method selected at checkout.
Processing time for orders is typically 1-3 business days. Delivery times depend on your location and the chosen shipping method, usually ranging from 5-15 business days for standard shipping. Express options are also available.
Returns and Exchanges
For complete details on the terms and process, please read our Product Return Policy
To initiate a return or exchange, please contact our Customer Service team at crediblejewels@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your item.
At this time, customers are responsible for return shipping costs. For more details please refer to our Policy.
If you need to cancel or modify your order, please contact us immediately at crediblejewels@gmail.com. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
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- tel : +254 724 564717
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- mail : crediblejewels@gmail.com